ERS

 1.     Introduction

To manage a good, healthy organization things like generating sales, maintaining relationships and keeping appointments are essential. Not just for the customers is important to account for the days to come. Equally important is to make things good internal control. Think for example of informing the management, the transfer of customer information to colleagues, planning and tracking capability to record hours for invoicing. All things that ensure the continuity of your organization. To ensure this continuity as much as possible is important for security to choose.   

In short: Choosing for continuity for an integrated business process. Choosing for continuity is choosing for ERS by RADventure!

2.      What is ERS?

ERS means Enterprise Resource System and has been developed by RADventure. ERS combines two important elements: a comprehensive customer management system and process management in the broadest sense. ERS offers the solution for a full integration of your business processes, which creates continuity in your organization.

3.      ERS in a nutshell!

A fully integrated business process is achieved by using ERS. What does this mean? Because of its versatility we can not inform you about all the possibilities. However, we can show at a glance what ERS has to offer.

Do you have specific questions or requests or would like a demonstration? Do not hesitate to contact us.

Client Management

A client is a precious asset for any organization. To maintain this relationship, knowledge is an important factor. Knowledge about the client and knowledge about your shared past. By entrusting this knowledge to the client management module of ERS this knowledge is always available to the project leader, but also to the management and other colleagues.

A unique feature of the CRM module is the facility to capture interdependent relationships. There is no need to store businesses and individual details more then once in the system.

Postal and email documents and calendar and action items can be linked to these clients. In this way the history for each client can be clearly overlooked. You have a good overview of outstanding quotations, which clients to call back and who contacted this client most recently.

Staff

ERS provides a list of employees and employee data. For example, you can keep track of a leased car registration and/or a cell phone registration. Also ERS contains an extensive competency module that allows you to produce evaluation reports, at the end of the year, based on competency. All tables related to competency are available in ERS with functions such as levels, skills, competence scores and more. Apart from the worked hours registration, it also provides leave and sickness  administration. 

Project management

A uniform approach is a must for a good, healthy organization. The project management module requires employees to work in an unambiguous way. The module is completely focused on activity and allows you to record project agreements like project maturity, agreements with customers, hourly rate, billing method and other details. By using this module, you can implement a detailed project administration that is clear and complete. 

Planning

The planning module allows you to easily assign personnel to projects based on available time, knowledge and skills. At a glance, you can oversee the capacity of the organization, projects in its portfolio, and their scheduled time and turnover. In this way you can align supply and demand and take action if necessary. 

Timekeeping

By using the time registration module you can, with minimal effort, establish a perfect project administration. In this module all hours spent by you and your staff can be registered. Thus you'll not miss an hour that should have been charged to a customer, you can see at a glance what your employees have been doing last year and vacation and sick leave can be fully tracked. It is easy to fill in the hour registration form. Employees will see only those projects which are relevant to them. This time tracking module allows you increase profitability very quickly. 

Automatic Billing

Automatic billing is an excellent example of how ERS fully integrates your business. By adding projects in project management and recording worked hours in the time tracking module you can save time during the billing process. With one touch the desired invoices will be printed. Of course you can link it to the  sales journal so your administration stays up-to-date! 

Sales

The sales module of ERS supports your sales in an excellent way. With this module you have a clear and complete view of your stocks and their prices. It was never so easy to make order confirmations, packing slips and invoices. These are printed with the push of a button. Naturally, the invoices will be associated with your sales order book, so you maintain a comprehensive administration. Also, the sales module can be linked to a web shop. 

Problem registration

A satisfied customer is the best advertisement for your business. Keeping a customer satisfied is extremely important. When a problem occurs it is important to solve this quickly and professionally. For your company it is important to keep track of the progress of the solution. Registration of the problem is important as well, so you can draw lessons from it.

The ERS problem registration module offers this feature. By registering all problems, you can easily get an overview of what kind of problem it is and how many customers are affected by it. By responding adequately you keep satisfied customers and you gain time for your business.

4.       UserWhen designing ERS much effort is done to develop a user-friendly system. Because the system is an integral part of the daily work it is really important that all information can  be accessed and modified in a simple way. Important modules, such as relationship management and time tracking, are web-accessible by employees doing most of their business outside the office. Privileges can be granted per user, in order that parts of the system can be protected.

Little maintenance of the system is required due to its full integration. Data once input will affect the whole package. Therefore, the effects of your input will be obvious immediately, on both the overall process as the individual components. Your view on business processes will improve, and you can zoom in on any detail.

5.       Oracle

All the data input in ERS will be stored in a professional Oracle database. By using this database all entries can be linked and will be preserved forever. In addition, one major advantage of the Oracle database structure is that it can be accessed by other tools.

6.      Who will be using ERS?

Your business will benefit from ERS as well !

The benefits of ERS in brief:

• User-friendly
• Comprehensive
• Time saving
• Cost saving
• Elaborate information
• Satisfied customers

You are more than welcome to attend a demonstration of the product to experience the advantages of this system. For more information contact the sales department by calling 088 77 64 747 or via e-mail address This e-mail address is being protected from spambots. You need JavaScript enabled to view it . This address is being protected from spambots. You need JavaScript enabled to view it.

The ERS system has been successful in the following sectors:

• Software Houses
• Consultants
• Healthcare
• Transportation companies